Policies

1. Denial and Abandonment Policy

By initiating a transfer to Rock River Tactical, you agree to the following terms:

- Non-Refundable Fee: The transfer fee is non-refundable, even if your background check (NICS/DOJ) results in a denial or delay. Our time and administrative work are completed regardless of the check outcome.

- Denied Transfer: If your background check is denied, the customer is responsible for the cost of return shipping to the originating FFL.

- Abandoned Firearm: Any firearm that is not picked up, or for which return shipping is not arranged, within 30 days of initial notification will be considered abandoned and sold to recover administrative costs.

2. Appointment Required

- We operate by appointment only. Please do not arrive at our location until you have received confirmation from Rock River Tactical that your firearm has been logged and is ready for pickup.

- We will contact you via email or phone within 24 hours of receiving your firearm to schedule your appointment.